NAB Professional Services Award Winner and National Runner-Up
TBA Law has been named as the Winner in the Best Law Firm, Private Clients, VIC/TAS category for the Professional Services Awards 2017. TBA Law was also a National Runner-up in the Australia-wide Private Clients category for Law Firms .
It was a competitive field: there was over 160 entrants in the inaugural awards. Put simply, the feedback we’ve had is that our client service performance, as rated by our clients themselves, was exceptional.
Winners were chosen through a rigorous analysis of real clients’ opinions. A weighted average of performance ratings from both business and private clients revealed which firms excelled in client satisfaction. Both technological and human validation mechanisms were used to prevent gaming of the survey. The result was a sample of excellent quality.
Thanks to all our clients who completed the survey.
In terms of business size, structure and method of service delivery – there appears to be no silver bullet for client satisfaction. The winners included a range of regional, inner-suburban and CBD firms, with a range of client types and service offerings. Firms with traditional and innovative business models both feature.
Winners & Runners-up were consistently able to communicate with their clients well. Their clients had confidence that their work would be done on-budget and on-time, in a manner that added value to their business or private matters. Conversely, poor expectation management was the dominant theme in negative ratings.